return - replacements & cancellations

we know it can be frustrating when the purchase is not quite right, we offer a complete guarantee to all our customers.if your goods are damaged or receive an incorrect product. we guarantee to replace and provide proper product.

common question regarding return/replacement requests.

what is the replacement guarantee?

*to be eligible for a return, please do not cut off the product’s paper tag inside the box.
*your item must be unused and in the same condition that you received it. also, the original box packaging must be returned along with the item.
we guarantee replacement subject to above.

in order to get a defective item replaced?

on this unlikely event that your merchandise arrives damaged or defective, you can drop us an email at with an attached photograph of the damaged product within 24 hours of receiving your order. We will get in touch with you within 24 hours via email with our feedback and after that you may return the same. the defective product will be replaced and shipped as soon as possible, if available.

return charges are payable by us.

return delivery address:
subarnarekha art & craft
56/1, padma pukur road, rathtala, po: fingapara, pin–743129, 24 parganas (n), west bengal, india.
contact: +91 6290130568. (mon-sat, 2-5pm) india time, please feel free to drop a mail to for any queries regarding return/replace requests. we would be more than happy to help you in best possible way.

how do i cancel an order on

cancellation by you:

if unfortunately you have to cancel an order, please do so within 24 hours of placing the order by contacting us at for cancellation requests.

if you cancel your order within 24 hours, we will refund the full amount as soon as possible through the banking operation or without any transaction what so ever.

no request for cancellation will be entertained after 24 hours of placing the order.

the customers are hereby requested to abide by decision of time-frame made by the regarding the cancellation.

cancellation by

please note that there may be certain orders that we are unable to accept or fulfill and cannot be delivered right now. we reserve the right at our sole discretion to refuse or cancel any order under such circumstances. some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department and/or quantum thereof. we may also require additional verification or information before accepting any order in certain cases. we will contact you via email or over phone, if all or any portion of your order is cancelled or if additional information is required to accept your order. if your order is cancelled after your credit card has been charged the said amount will be reversed back in your card account.

the customers are hereby requested to abide by decision of time-frame made by the regarding the cancellation.

get in touch with us.

mail us -

can i cancel / return a part of the order?

yes, within 24 hours before mailing and confirming.

will you accept returns if i have bought products in sale?

if the products are not in affirmed with the required, then the same would be replaced subject to confirmation.

my question is still unanswered?

for special questions, just drop us a mail at


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